Zight Review 2026: Screen Recording and Screenshots Priced per User

Zight, called CloudApp until its April 2023 rebrand, is a capture tool that puts screenshots, annotated images, GIFs and screen recordings in one shareable library.

Its pitch is breadth: Loom is built around video, while Zight treats a marked-up screenshot as just as normal an answer to a support ticket as a two-minute walkthrough.

Our view: on price per seat, Zight undercuts Loom on every like-for-like comparison we could build, and it bundles AI features that Loom sells as an upgrade. The real question is whether your team records enough video to need either one, or whether screenshots and a few GIFs cover most of the work.

Toolradar data: Zight is listed as an alternative to 25 other tools on Toolradar, the software directory we run, which puts it #2 of the 21 async video tools tracked there, and 16 of those 21 offer a free plan, as of November 2026.

The wider screen recording category counts 120 tools evaluated.

Toolradar also profiles Loom, Tella, Jam and CleanShot X.

Methodology: every Zight figure comes from its pricing page and plan comparison table, and every rival price from that vendor's own pricing page, all read on November 9, 2026, in US dollars. Yearly and team totals are our arithmetic on those printed prices.

We did not run Zight ourselves: Dupple has no test lab, so this review reports what the vendors publish.

Zight is a visual communication app sold per user, with desktop apps for Mac and Windows, mobile apps for iOS and Android and a Chrome extension. It captures four things: screenshots (including scrolling captures), annotated images, GIFs and screen plus webcam video, and it stores every capture in a workspace with a share link.

The feature that separates it from most recorders is Video Requests. You send a link to a customer or colleague, and they record their own screen and send it back with no account and no install. For a support team chasing a bug report, that replaces a long email thread asking someone to describe what they see.

Around the capture tools sits an AI layer: automatic transcription in 50+ languages, titles, captions, summaries, smart chapters and smart actions that turn a recording into a document. Newer additions in the product menu include step-by-step guides, video redaction, a meeting recorder in beta and an MCP server that lets an AI assistant read Zight content.

You capture from the desktop app, the extension or a phone, and Zight uploads the file and copies a link at once, so the answer is ready to paste into a ticket or chat.

Viewers never need a seat: Zight's own pricing FAQ says anyone can open a shared link without an account or an install, so the per-user price only applies to people who capture and share.

Paid plans add editing on top of capture. Trim and split work on every platform from Create upward (desktop only on the free plan), along with crop, merge, annotations on video, and blur or redaction for sensitive data on screen.

Transcription and captions switch on from Create, and the AI summaries and chapters run on a monthly allowance there, unlimited from Collaborate.

On Collaborate the share page becomes a branded asset. You can add your logo, a custom domain and a call-to-action button, restrict who can view, password-protect an item and see which viewer watched what share of a video.

Integrations with Slack, Microsoft Teams and Gmail come with paid plans; Zendesk, Intercom, Jira, Salesforce Service Cloud and others are add-ons below Scale.

Zight fits support, customer success and IT teams whose daily output is a mix of annotated screenshots, short how-to clips and requests for a customer's screen. Video Requests and redaction are the two features to weigh: if your agents chase bug reports and handle customer data on screen, Collaborate covers both for less per seat than Loom.

Our help desk software ranking and help desk pricing comparison show the ticketing side of the same budget.

A solo consultant or creator can start on Create. At $119.40 a year it is the cheapest paid seat here apart from CleanShot Pro, and it works on Windows. The 5-a-month cap on AI summaries is the limit to check: anyone who wants a summary on every video should price Collaborate, which means paying for a second seat.

Pick Loom instead if your team mostly records video updates and wants a larger free tier: Loom Starter allows 25 videos per person with transcription, which Zight's free plan lacks. Our Loom review and Loom pricing guide cover that route.

Developers filing bug reports may prefer Jam, which attaches console and network logs, and Mac-only teams that mostly take screenshots pay less with CleanShot X. For a ranking of the whole category, see our best screen recording tools page.